Agentic AI is no longer a futuristic concept, but a rapidly evolving reality impacting entire business ecosystems. Yet it can be tough for executive decision-makers to cut through the hype and “agent-washing” to better understand how AI agents can actually deliver great experiences and measurable operational efficiencies. To learn more about how AI agents will be deployed and scaled, this webinar brings together industry experts who will delve into practical applications and introduce valuable new consumer insights for a future-ready business.
Frustrating automated customer service has often forced consumers to demand human representatives, but now groundbreaking technology could change all that. This session unveils new research from SoundHound AI that examines whether consumers are finally ready to forsake their skepticism and place their trust in a new generation of AI agents.
Andrew Weisselberg | VP of Marketing, SoundHound AI
In Conversation with: Raakhee Mirchandani | Anchor, The Trust, WSJ
With enterprises ready to move beyond the buzz and strategically integrate AI Agents, this panel will dive into the evolving landscape of Agentic AI, exploring the knowledge that's business-essential for this transformative shift. Hear from industry leaders as they share emerging trends, discuss potential disruptions, and offer actionable insights to build a truly future-ready enterprise.
Michael Anderson | EVP, GM, Enterprise Conversation AI & Autonomics, SoundHound AI
Crystal Broj | Enterprise Chief Digital Transformation Officer, Medical University of South Carolina
Shannon McCallum | VP Hotel Operations, Resorts World Las Vegas
In conversation with: Raakhee Mirchandani | Anchor, The Trust, WSJ
As Vice President of Hotel Operations for Resorts World Las Vegas, Shannon McCallum oversees and executes the strategic direction of all hotel functions such as front desk, front services, VIP services, spa, housekeeping, facilities, horticulture, floral, pool, uniforms, concierge, reservations, telecommunications and more. McCallum is responsible for creating and implementing new innovations to enhance the guest experience, developing short and long-term goals to generate revenue for the property’s three hotel brands – Las Vegas Hilton, Conrad Las Vegas and Crockfords Las Vegas. In her role at one of the Strip’s newest integrated resorts, McCallum works to create an environment that motivates team members to perform at their best, further developing the Resorts World Las Vegas brand and establishing its reputation in the Las Vegas market. She looks forward to refining the operations and the innovative technology that enhances the guest and employee experience, continuing to focus on driving
a culture of service excellence.
McCallum brings more than 35 years of experience in the hospitality industry throughout the U.S. and Canada with some of the industry’s largest and most respected brands. She most recently served as Vice President of Hospitality for Volan Technology, where she was responsible for leading the company’s Hospitality Division. Before her time at Volan, McCallum was Vice President of Operations for both ARIA Resort & Casino and Vdara Hotel & Spa as part of her nearly ten years with MGM Resorts International in Las Vegas. Her daily duties included overseeing more than 20 departments and ensuring the highest level of service was maintained throughout the 5,500+ rooms and suites that were under her purview. McCallum also spent 15 years with Fairmont Hotels and Resorts in several management and executive roles with the world-renowned luxury brand. McCallum is an Executive Board Member for the Nevada Hotel and Lodging Association and previously served as the Chair of the Nevada Hotel and Lodging Foundation. Additionally, she is a Global Board of Director for Hospitality Financial and Technology Professionals Association and a Board Advisor to the HITEC Advisory Council. Within the Southern Nevada community, she serves as an Executive Board Member of the Nevada Women’s Chamber of Commerce and resides on the Board of Directors for the Southern Nevada Public Television (Vegas PBS). Notably, McCallum was a co-chair for the 2024 Las Vegas Super Bowl Host Committee focused on Hotel Housing and Operations and a former member of the Forbes Travel Guide Standards Advisory Council representing Global Gaming properties. She was recognized as Hotelier of the Year for the State of Nevada in 2015 and named in the top 100 hospitality professionals in the USA by Global Hospitality Magazine in January 2024.
Crystal Broj is the enterprise chief digital transformation officer for the Medical University of South Carolina (MUSC), a role she has held since 2022. In this capacity, she drives and accelerates MUSC's Digital Transformation Strategy, overseeing the delivery of innovative products, solutions, and services that provide optimal value across healthcare systems, university operations, and research initiatives.
Broj’s extensive experience in digital transformation has positioned her as a sought-after speaker at leadership events nationwide. Her achievements were further recognized when she was named a 2024 Global Chief Digital Officer 100 Award Winner, celebrating her exceptional talent and impact in driving digital innovation and business transformation.
Previously, Broj served as the AVP for digital strategy & transformation at NorthShore University Health System and as the chief technology & innovation officer for the American Association of Diabetes Educators (AADE). Her leadership at these organizations set benchmarks in digital front-door strategies and innovative solutions that improved access to care and health education.
As EVP, general manager, enterprise conversation ai & autonomics, Michael Anderson is leading strategy and operations for SoundHound’s enterprise artificial intelligence solutions to empower businesses throughout the transformation journey. With over 25 years of experience in the business-technology sector, he has a proven track record in complex solution and value sales, client relations, and team/culture leadership.
Brian Kamenetzky is a Senior Editor at The Trust. His expertise is in technology innovation, with extensive experience developing custom content on topics including data architectures, cybersecurity and AI, as well as the digitization of supply chains, healthcare, financial services and marketing. He is a veteran host and moderator at WSJ custom events on subjects ranging from technology to venture capital and national security. Brian also hosts custom podcasts in partnership with clients, including Deloitte and Google.
Before joining The Trust, Brian enjoyed a long career in journalism, writing, reporting and broadcasting for the LATimes.com, ESPN The Magazine, ESPN.com and The Athletic.
Raakhee Mirchandani is anchor and VP, custom programming at the Trust, a unit of the Dow Jones commercial department. Raakhee leads custom conversations around cybersecurity, digital transformation and sustainability, leadership, equity, among other topics. Previously, she was the vice president of community at Dow Jones, founding editor for Moneyish, and the editorial director for diversity and inclusion at the Barron's Group. A longtime journalist, editor and columnist, Raakhee is also the award-winning author of nine children's books. She serves on various non-profit and municipal boards including the Hoboken Public Library, Steven's Cooperative School, the Hoboken Shelter and the Children's Book Council.
Andrew Weisselberg is the VP of Marketing for SoundHound AI and is responsible for global marketing across all of SoundHound's businesses. He is a full-stack marketer with over 25 years of experience in brand strategy, digital marketing, demand generation, product management, eCommerce, marketing research, and analytics.
Prior to his current role, Andrew worked at McCann-Erickson and Ogilvy & Mather in New York City managing accounts that included Coca-Cola, Verizon, and Citizens Bank. He also worked at multiple technology startups building out marketing departments from the ground up.